TERMS

Booking Terms and Conditions

Please read the Booking Documents (Booking Form and Terms and Conditions) carefully as they are legally binding and constitute the terms and conditions of your agreement with Sindisa Travel (trading as Allox Investments SA) hereon referred to as ‘Sindisa’. 

These Standard Terms and Conditions shall apply to all bookings, except to the extent that the Booking Form and the Terms and Conditions attached thereto are inconsistent with these Standard Terms and Conditions (in which case the applicable provisions of the Booking Form and/or the Terms and Conditions attached thereto shall apply).

The Booking

These Terms and Conditions and the Booking Form contain all the provisions of your booking with Sindisa. They apply equally to you, the Group leader and to all the persons named in the Booking Form (Occupants). 

The Parties

Please note that Sindisa acts solely as a booking agent in the name and on behalf of the Owner, Operator or 3rd party service provider for the rental of the property, stay at camps or lodges and for the services to be provided by any 3rd party service provider [ here-after referred to as “the Service Provider”]. 

The Booking Documents, together with all applicable laws, constitute your agreement for:

(i) the short-term rental of the Property with the Owner or operator; and

(ii) the services provided by the Service Provider.

The Property

The Properties are not hotels and as such are not generally classified by the tourist authorities or international rating agencies. All luxury properties may not contain the same facilities or standards if judged by objective criteria. 

Breach of Agreement

If after the conclusion of this agreement, you do not make the payments mentioned below or you violate any other provision of the Booking Documents, the Owner, operator or service provider and/ or Sindisa reserve their right to immediately terminate the agreement and refuse you access to the Property. In this event, no refund or compensation shall be due to you from either the Owner, the operator, the service provider or Sindisa. The latter reserve their rights for any damages or loss of profit caused to them directly or indirectly from your breach of this agreement.

Special Requests

If you have any request for auxiliary services, you must inform Sindisa at the time of booking and clearly note it on your Booking Form. Sindisa shall endeavour to pass any reasonable requests on to the relevant supplier(s) and shall keep you informed in a timely manner of the possibility of executing such requests. Sindisa cannot guarantee the execution of every request and shall not be liable for the non-execution of special requests.

Changes and Cancellation by the Client

If you wish to make any changes to your confirmed booking, you must notify Sindisa in writing as soon as possible. Sindisa shall make every attempt to meet your request, but cannot guarantee compliance with such requests. If you wish to cancel your booking you will forfeit any money already paid in relation to the booking, i.e:

(i) if cancelled more than 12 weeks before the arrival date, the deposit payment will be forfeited; and

(ii) if cancelled less than 12 weeks before the arrival date, the full booking price will be forfeited.

We strongly advise that every client take out suitable holiday insurance for the duration of their trip, including cancellation insurance to limit your cancellation risk.

Changes and Cancellation by Sindisa

In the exceptional circumstance where Sindisa / the Owner / operator / Service Provider can no longer provide you with the Property booked or the same Rental Period (including Force Majeure), Sindisa shall refund the part of the booking price retained by it (and not paid to the Owner, operator or any Service Provider) and shall use all reasonable endeavour to ensure that the Owner, operator and all Service Providers shall refund the amounts received by them, as soon as possible after the cancellation. Sindisa shall use all reasonable endeavours to assist you in finding another Property or another Rental Period to substitute the cancelled holiday.

Use of the Property

You shall use the Property only for the purpose for which it has been rented to you (personal lodging). It is forbidden to use the premises for any kind of commercial use during the rental (photo shoots, seminars, large parties etc.) unless expressly agreed in writing by Sindisa or the Owner / operator / service provider, or to take and/or use photographs of the Property for any commercial purpose. You shall not assign the Lodging Service Agreement nor sublet the Property in any circumstance whatsoever.

Rules & Safety Precautions

Safety:

Private retreats are private luxury homes and not hotels. There are no legal notices for precaution as you may find in luxury hotels. Sindisa, the Owner, operator and/or the Service Providers will not be liable for any accidents / injuries to you, the Occupants or your guests while staying at the Property. The Property may contain a list pertaining to Rules and Security Precautions concerning the use of the Property or its facilities.

Please read these Rules and Safety Precautions carefully if they are provided since they are an integral part of this agreement. You, the other Occupants and your guests shall strictly adhere to these Rules and Safety Precautions.

Wellness Area, Swimming Pool etc:

At all times, you and your guests are to consider your own safety and the safety of others when using the wellness area. Use of the wellness area is at your and your guests’ own risk. You and your guests are to comply with the Rules and Security Precautions pertaining to the wellness area as communicated to you by the staff of and made available in the Property. Facilities are to be used for the designed purpose and in compliance with the instructions given by the staff of the Service Provider. Without prejudice to the generality of the above, the following things are strictly prohibited in the wellness area:

(i) running;

(ii) diving or jumping into the swimming pool or Jacuzzi;

(iii) drinking of any alcohol or using the wellness area when under the influence of alcohol or drugs;

(iv) leaving children unsupervised in the wellness area.

 

Children:

The direct, visual and active supervision of children present in the wellness area by an adult is essential and under your sole responsibility. The swimming pool, Jacuzzi etc located in the Property do not comprise an alarm system, safety nets or other safety measures designed to prevent the risk of drowning. To ensure the safety of children, the following precautions must be taken, in particular:

(i) never leave young children alone near the swimming pool or Jacuzzi;

(ii) never leave a child alone in the water, even if they know to swim, or in a Hamman, steam room, sauna etc. They must always be under the supervision of an adult capable of saving them in the event of an accident;

(iii) never leave toys or other items floating on the water; they may encourage children to approach the water; and

(iv) always fit inflatable armbands of floating costumes on young children.

 

If you fail to comply with Rules and Security Precautions set out in these Booking Documents, communicated to you by the staff of the Service Provider and/or made available in the Property, the staff of the Service Provider shall be entitled to prohibit the use of the wellness area for the duration of your stay.

 

Security:

Please note that not all Properties have safety deposit boxes. If there is an alarm in the Property, please ensure that it is switched on whenever you leave the Property and at night before going to bed. Please note that the failure to do so could impact whether or not the property’s insurance will cover any losses in case of burglary.

 

Behaviour:

If in the opinion of Sindisa, the Owner, operator, the service provider or any other person in authority, you or a member of your group behaves in a manner, which causes or is likely to cause a danger, excessive disturbance (i.e. to neighbours), damage to the Property, or acts in breach of any provision of the Booking Documents, your Lodging Service Agreement may be terminated immediately and you shall be asked to leave the Property. In this event, you shall not receive any refund and you shall be fully liable for any expense incurred as a result of your behaviour or the behaviour of the persons in your group.

 

Damages / Security Deposit:

The Property shall be checked by the Owner, operator and/or Service Provider before and after the Rental Period. You shall be liable for any deterioration, loss or damages caused to the furniture/utilities contained in the Property. We recommend that you ensure that your insurance policy covers accidental damage to the Property and its contents. You shall be liable for all costs related to the loss of any keys provided to you on the first day of the Rental Period. Your Security Deposit shall be returned to you as soon as possible, at the latest by within 14 days of the end of the Rental Period, unless the policy of the Owner requires otherwise. If you have caused any deterioration or damages to the Property, these damages will be deducted from your Security Deposit and if necessary, from your credit card.

 

Complaints & Problems:

Sindisa shall make every effort to ensure that you have a trouble-free trip or stay at a Private Retreat. Sindisa shall do its best to sort out problems as soon as reasonably possible once it has been informed of them. If you have reason to be dissatisfied with the Private Retreat or the service of a supplier, please contact Sindisa.

 

Liability:

Sindisa is only an agent and shall have no liability whatsoever for any loss, damage or injury suffered by you. Your contract for the rental of the Private Retreat and the delivery of services is with the Owner, operator and/or Service Providers, who will not be liable towards you, the Occupants or your guests for:

(i) events that are not directly caused by their gross negligence;

(ii) losses incurred due to your negligence or that of one of the Occupants or your guests (e.g. not keeping valuables in the safe, not switching on the alarm, refusal to accept security measures recommended etc.); or

(iii) accidents or injuries caused by you or one of your guest’s negligence or lack of caution

 

Insurances:

You are responsible for your third party liability and medical repatriation insurances. Sindisa can assist with such insurances but shall not be held liable for the absence of such insurances.

 

Passport & Visa Requirements:

It is your responsibility to comply with the local laws relating to visas and authorisations for the country to which you are visiting and in which the Private Retreat is situated. Please contact your local office for foreign travel and passports to enquire about passport, visa and health requirements for the country in which the Property is situated.

 

Entire Agreement:

The Booking Documents, the list of rules and safety precautions of the Property, service provision and all applicable laws, constitute the entire understanding and agreement between you and the Owner, operator and/ or service provider..

 

Amendment of Booking Documents:

Any and all modifications or amendments of the Booking Documents, also amendments with respect to ancillary points, are only valid if they are made in writing, and if they are signed by all parties. Any handwritten amendments or additions to the booking form will only be valid if they are countersigned or initialled by Sindisa before the trip or rental period.

 

Applicable Law & Dispute Resolution

These terms and conditions are to be construed, and any dispute between the parties determined, under the laws of Switzerland. All disputes arising out of or in connection with this Booking Document shall be submitted to mediation in accordance with the Mediation Rules of the Swiss Chamber of Commercial Mediation. If no settlement can be reached by mediation, the dispute shall be finally settled by the courts of the place where the Property is situated.